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User Guide - Enforced Two Factor Authentication

If your firm requires an additional layer of security to protect sensitive information, this guide assists you in configuring a mobile or alternative authenticator to meet these requirements.

Updated over 2 months ago

What is Two-Factor Authentication?

Two-factor authentication (2FA) adds a security layer beyond your username and password by requiring a second method of identity verification. Suralink exclusively supports authenticator applications (e.g., Google Authenticator, Microsoft Authenticator, LastPass, DUO, Authy) rather than text messages or email for maximum security.

Setup Instructions

  1. Initiate Setup: Upon login, click the green Enable Mobile Authenticator button.

  2. Install App: Download an authenticator app to your mobile device or consult your IT team for a compatible desktop version.

  3. Scan QR Code: Open your app, select the option to add an account, and scan the QR code displayed on the Suralink page.

  4. Verify Connection:

    • Click Next Step on Suralink.

    • Enter the 6-digit code currently generated by your app.

    • Click Complete authentication.

    • A confirmation message "Two-factor enabled successfully!" will appear.

  5. Save Recovery Code: After your first successful login with 2FA, you will be prompted to save a recovery code. Store this securely in case you lose access to your authenticator device.

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