Login Help
Need help getting logged into Suralink? Here you'll find our most common self help troubleshooting steps to take to get logged in.
7 articles
- Password Reset Email Not ReceivedTroubleshooting steps for missing password reset emails.
- Troubleshooting Single Sign-On (SSO) ErrorsResolve common Suralink SSO errors like "Invalid email" or "User not assigned." Learn the correct activation flow for new users and identify when to contact your internal IT team for…
- Immediate Logout After Sign-InUnderstand why Suralink may log you out immediately after signing in. This guide covers SSO requirements, firm-specific URL entry, and specific "Dual Access" login rules for platform Administrators.
- Troubleshooting Login Page Loops or ReloadsResolve Suralink login loops and page reload issues. Follow these steps to clear browser cache, use Incognito mode, and verify your firm-specific URL to fix stuck or blank login screens.
- Login System Upgrade – FAQInformation about Suralink’s login system upgrade to Auth0, including what’s changing for firm users, client users, SSO users, and companies with strict network settings.
- Password Reset Button In Email Not WorkingWhat to do when the Reset Password button or link in your Suralink Password Reset email is unresponsive, opens a blank page, or shows a “Page Not Found” error.
- I Can't Log in to SuralinkIf you're having trouble logging in to Suralink, you're in the right place. This guide covers the most common login issues and how to fix them.