Login Help
Need help getting logged into Suralink? Here you'll find our most common self help troubleshooting steps to take to get logged in.
7 articles
Password Reset Email Not ReceivedTroubleshooting steps for missing password reset emails.
Troubleshooting Single Sign-On (SSO) ErrorsResolve common Suralink SSO errors like "Invalid email" or "User not assigned." Learn the correct activation flow for new users and identify when to contact your internal IT team for…
Immediate Logout After Sign-InUnderstand why Suralink may log you out immediately after signing in. This guide covers SSO requirements, firm-specific URL entry, and specific "Dual Access" login rules for platform Administrators.
Troubleshooting Login Page Loops or ReloadsResolve Suralink login loops and page reload issues. Follow these steps to clear browser cache, use Incognito mode, and verify your firm-specific URL to fix stuck or blank login screens.
Login System Upgrade – FAQInformation about Suralink’s login system upgrade to Auth0, including what’s changing for firm users, client users, SSO users, and companies with strict network settings.
Password Reset Button In Email Not WorkingWhat to do when the Reset Password button or link in your Suralink Password Reset email is unresponsive, opens a blank page, or shows a “Page Not Found” error.
I Can't Log in to SuralinkIf you're having trouble logging in to Suralink, you're in the right place. This guide covers the most common login issues and how to fix them.