If you encounter an error while logging in via Single Sign-On (SSO) or your Corporate ID, follow these steps to verify your account activation and directory alignment.
Error: "Invalid email address or bad password"
This error typically occurs if you are a new user and have not yet activated your Suralink account. Do not use the SSO button until your account is activated.
Locate Your Invitation: Search your inbox (and Spam/Junk folders) for a Suralink invitation email.
Activate Your Account: Click the Create Account link within that email.
Initial Login: Once your profile is active, you may use the Sign in with SSO button for all future logins.
Error: "User not assigned to this application"
This indicates that your Suralink account is active, but your firm’s Identity Provider (IdP) does not recognize the connection to Suralink.
Action: Contact your Internal IT Department.
The Fix: Your IT team must ensure your email address in the corporate directory matches your Suralink email address exactly.
URL Check: Confirm you are logging in from your firm's specific Suralink URL (e.g.,
firmname.suralink.com).