Error: "Invalid email address or bad password" This often happens if you are a new user who has not yet accepted their Suralink invitation.
Do not use the SSO button yet.
Locate your Suralink invitation email.
Click the link to Create Account.
Log in once using the temporary credentials or standard login flow to activate your account.
Once activated, you can use the SSO button for all future logins.
Error: "User not assigned to this application" This indicates a mismatch between your Suralink email and your firm's directory.
Contact your internal IT team. They may need to update your email address in your Identity Provider (IdP) to match your Suralink email exactly.
Note: Always ensure you are logging in from your firm's specific URL (e.g., firmname.suralink.com) when using SSO.