If you enter your email and password but are immediately redirected back to the login screen without an error message, or if the page appears blank/stuck, this is typically caused by outdated browser cache or cookies.
Additionally, you may encounter immediate logouts after signing in or be prompted for your email and password instead of automatic SSO despite prior configurations.
Step 1: Try a Private/Incognito Window The quickest way to confirm this issue is to open a private browser window.
Use the keyboard shortcut Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac) for Chrome, and Ctrl+Shift+P (Windows) for Edge for quicker access.
Right-click your browser icon or open your browser menu.
Select New Incognito Window (Chrome) or New InPrivate Window (Edge).
Navigate to
app.suralink.com(or your firm’s specific URL, e.g.,firmname.suralink.com).Attempt to log in.
Ensure you use your firm’s specific Suralink URL (e.g., firmname.suralink.com) when attempting to log in.
Step 2: Clear Browser Cache If you can log in successfully in a private window, you need to clear your browser's cache to fix the issue in your main window.
Make sure to set the time range to 'All time' and ensure you close all browser windows after clearing the cache for the changes to take effect.
Go to your browser settings.
Search for Clear Browsing Data.
Select Cookies and other site data and Cached images and files.
Set the time range to All time.
Click Clear data.
Close all browser windows and try logging in again.
Step 3: Check for "Inspect" Console Errors (Advanced) If the issue persists, request to speak to a live agent through the Live Support option or email us at [email protected].