If you’re having trouble logging in to Suralink, you’re in the right place. Select the issue that best describes your situation below, and we’ll walk you through how to fix it.
I’m not receiving my password reset email
The most common cause is entering an email address that doesn’t exactly match the one registered on your Suralink account. Even small differences (like using a personal email instead of your work email) will prevent the reset email from being delivered.
For step-by-step troubleshooting: Why am I not receiving my password reset email?
The password reset button in my email isn’t working
Sometimes, email clients break the formatting of buttons, or browser extensions interfere with the security token in the link. There are quick workarounds for both.
For step-by-step troubleshooting: Password Reset Button In Email Not Working
The login page keeps looping or reloading
If you enter your credentials but get sent back to the login screen (or the page loads blank), this is usually caused by outdated browser cache or cookies. Trying an incognito window is the fastest way to confirm.
For step-by-step troubleshooting: What to do if the login page loops or reloads
I’m getting logged out immediately after signing in
If your firm uses Single Sign-On (SSO), entering your email and password directly will not work. You need to use the “Sign in with SSO” option instead, and make sure you’re logging in from your firm’s specific Suralink URL (e.g., firmname.suralink.com).
Learn more: Why am I logged out right after I sign in?
I’m getting an SSO or Single Sign-On error
SSO errors usually mean either your Suralink account hasn’t been activated yet (new users need to click the Create Account link in their invitation email first), or your firm’s identity provider needs a configuration update from your IT team.
For step-by-step troubleshooting: Troubleshooting Single Sign-On (SSO) Errors
I’m being asked for a two-factor authentication code and I don’t know where to find it
Your two-factor code is generated by an authenticator app on your mobile device (such as Google Authenticator, Microsoft Authenticator, or Authy). Open the app and look for the “Suralink” entry — it will show a 6-digit code that refreshes every 15–30 seconds.
For help locating your code: How do I find the two-factor authentication code?
If you got a new phone and no longer have access to your authenticator app, contact Suralink Support and we can help reset your two-factor authentication.
The login page looks different than I remember
We recently upgraded our login system to a new, more secure platform. The login page has a refreshed design and uses a two-step sign-in flow (email first, then password on the next screen). Your existing credentials and MFA setup still work — nothing has changed on your end.
For full details: Login System Upgrade – FAQ
I have a question about using Suralink (not about logging in)
For questions about using Suralink features — uploading files, managing engagements, e-signatures, and more — we can help you best once you’re logged in. Our in-app support has access to your account context, which lets us give you more specific and accurate answers.
If you’re having trouble getting logged in, select one of the options above and we’ll help you get access first.
Still need help?
If none of the above matches your situation, or if you’ve tried the troubleshooting steps and are still stuck, our support team is here to help. Reach out through the chat or email us at [email protected].